To make a return CLICK HERE to raise a Support Ticket with our Customer Care Team, who will then check & confirm whether your items are eligible for our 60 day “no quibble” return and confirm the return address for the products.
Please send the items to the return address issued by our team, ensuring you include any order ID's and the support ticket number within the parcel to enable us to identify who they are from. You will be responsible for the goods until we receive them so we would be advisable to use a tracked/ insured service to ensure the goods get to us safely. Once all items are received by us, inspected and booked back into stock a refund will be processed to your original payment method, or store credit issued via email. We do keep an eye on returns. If any customer is considered to be abusing the generosity of our 60 day “no quibble” returns, we reserve the right to refuse further returns from them which are outside the standard 14 day period. This does not affect your Statutory Rights.
If you need other products from us, we might be able to help CLICK HERE to raise a Support Ticket with our Customer Care Team who will advise the best way forward.
This is valid on collection orders only, to qualify for our discount fridays please bring some form of ID