By using this site, you signify your consent to these Terms and Conditions.
If you do not agree to all of these Terms and Conditions of use, please do not use this site! eRoofs.co.uk may revise and update these Terms and Conditions at anytime.
Your continued usage of eRoofs.co.uk site will mean you accept those changes.
eRoofs.co.uk authorises you to view or download a single copy of the material on the eRoofs.co.uk site solely for your personal, non-commercial use if you include the following copyright notice: "Copyright – 2009 - 2025, eRoofs.co.uk.
All rights reserved" as well as any other copyright and proprietary rights notices which were contained in the Content.
You may not modify, copy, publish, display, transmit, adapt or in any way commercially exploit the content of the eRoofs.co.uk website.
Only if you obtain prior written consent from us may you publish, display or commercially exploit any material from the eRoofs.co.uk website.
To seek our permission, you may contact us in writing.
If permission is granted by us you may not change or
delete any author attribution, trademark, legend or copyright notice.
The Content is protected by copyright under English Law.
The Content remains with eRoofs.co.uk.
Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws.
Content and features are subject to change or termination without notice in the editorial discretion of eRoofs.co.uk.
All rights not expressly granted herein are reserved to eRoofs.co.uk.
If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.
You must abide by all additional copyright notices or other restrictions contained in any of eRoofs.co.uk.
Links
These terms and conditions apply only to eRoofs.co.uk, and not to the sites of any other companies or organizations, including those to which any of eRoofs.co.uk may link.
We are not responsible for the availability of any other site to which any of eRoofs.co.uk website links.
We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other site.
Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site.
Other sites may link to any of eRoofs.co.uk only through a plain-text link.
To seek our permission for a plain-text link, please contact us in writing.
We reserve the right, however, to rescind any permission granted by us to link through a plain-text link, and to require termination of any such link to the eRoofs.co.uk website, at our discretion at any time.
Advertisements
eRoofs.co.uk are not responsible for the content of linked third-party sites, sites framed within eRoofs.co.uk, or third party advertisements sites linked to eRoofs.co.uk and does not make any representations regarding their content or accuracy.
Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.
We are committed to protecting your privacy and security and have explained in detail the steps we take to do so.
We urge you to read our Privacy Policy.
You agree to defend, indemnify, and hold eRoofs.co.uk, directors, employees, agents, affiliates, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.
These Terms and Conditions constitute the entire agreement between you and eRoofs.co.uk with respect to the use of eRoofs.co.uk and its allied sites, and Content.
Your use of the eRoofs.co.uk website is also subject to the eRoofs.co.uk Privacy Policy.
Thank you for your co-operation. We hope you find the eRoofs.co.uk website helpful and convenient to use!
If you have any questions regarding our terms & conditions, please contact us via customercare@edecks.co.uk.
eRoofs.co.uk: We or us
Customer: Any person who buys goods from us for purposes that is outside his trade, business or profession.
Goods: All goods and services sold by us to you including packaging, manuals and any other ancillary components.
Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.
Our Head Office Address:
eRoofs.co.uk
1a Hook Road
Goole
East Yorkshire
DN14 5JB
Our telephone number: 01405 720127
The conditions that apply to your purchase of goods from us:
A.) The conditions in Section A apply to your purchase of goods from us whether you are a consumer or not.
B.) The conditions in Section B only apply to your purchase of goods from us if you are not a consumer.
Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated electronically and in which case there will be a concluded agreement between you and us.
In the event of unforeseen unavailability and it is not possible to accept your order to buy the goods of the specification and description at the price indicated we shall advise you by email or telephone call and offer either an alternative product or a refund of the product which we are unable to provide. Once you have accepted either offer this shall conclude the agreement between us.
We shall not be bound to deliver the goods until you have paid for them. Payment shall be due upon placement of order.
Time for payment shall be of the essence.
The total sum due by you is the price indicated (Inclusive of VAT) and any carrier charges applicable.
We aim to despatch your order within the advertised estimated lead time.
If we are unable to deliver within the estimated lead time, we reserve the right to deliver your order within 30 days from when your order was placed.
We shall inform you if we cannot deliver your products within 30 day and will give you the option to either wait for the products or cancel your order and receive a full refund.
We highly recommend that you do not book a tradesperson until you order had been delivered and checked by you. We cannot be held responsible for any third-party costs or changes which you may incur.
A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via email. If you do not receive this, please check your Junk folder, or contact us on 0330 100 2530 option 1. Your delivery date will be adhered to wherever possible.
We are unable to provide specific delivery times, although we do endeavour to call approximately one hour prior to delivery when delivering on our own vehicles. External carriers will not provide a phone call prior to delivery.
A.) The price of the goods does not include delivery by us to you unless otherwise stated.
B.) We shall arrange for carriage of the goods to your address on your behalf and the courier shall be our responsibility.
C.) We shall advise you by e-mail of the date when the courier has collected your goods.
Upon delivery should the customer be at the property please sign for the receipt of the goods. In the event that no one is at the property upon delivery eDecks drivers shall deliver to a safe location where a delivery image shall be taken.
Due to the nature of the goods, deliveries are made to kerbside or as close to the property as access will allow.
It is the customer’s responsibility to ensure that materials are moved from kerbside or front of property if required.
The rights of cancellation set out below apply to any agreement between the customer and eDecks.
You have a right to cancel the agreement at any time before the expiry of a period of 30 working days beginning with the day after the day on which you receive the goods unless the item is a bespoke item.
Cancellation prior to order being despatched:
You have the right to cancel your order prior to the order being despatched. You may cancel the order by calling us on 0330 100 2530 option 6300.
We reserve the right to charge 4% of the total order value to compensate against Credit Card / Merchant services charges absorbed by us when an order is cancelled.
You have 1 hour from delivery confirmation to cancel before charges are applied. This must be done via a telephone call. Unfortunately, if your delivery confirmation states that your order is being delivered by an external courier we would be unable to cancel the order.
Cancellation of orders in transit (Goods in accordance of agreement/Unwanted goods):
We reserve the right to charge 20% of the sales value OR the return haulage fee charged at a rate of 60p per KG (whichever the greater) when goods have left for delivery and have to be returned to us for a refund.
The above will apply and an additional charge will be levied if orders have to be redelivered, charged at a rate of 30p per KG.
Some products supplied from eDecks.co.uk and eRoofs.co.uk are bespoke to you, the customer, these items are non-returnable. These include cut to size, manufactured to order and made to measure products.
Cancellation after delivery (Goods in accordance of agreement/Unwanted goods):
i. Should you wish to return goods which are in accordance with the contract made you shall be liable to pay a handling charge of (20%) of the invoice price.
ii. The return to us must be made within 60 days of the delivery date of the goods.
iii. Goods must be unused and remain in their delivered condition for them to be classed as a returnable condition.
iv. Please contact us prior to the return via the Customer Care team to ensure you return the goods to the correct location.
v. Such goods must be returned by you to us carriage-paid and in the original product/branded packaging. We strongly recommend all goods should be returned via recorded delivery.
vi. You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.
Some products supplied from eDecks.co.uk and eRoofs.co.uk are bespoke to you, the customer, these items are non-returnable. These include cut to size, Manufactured to order and made to measure products.
I) If you have received any goods which are damaged, faulty or incorrect please report this to our Customer Care Team HERE
II) You shall be required to provide images of all faulty, damaged or incorrect goods.
III) Damaged/Faulty goods must be reported to us within 48hours of delivery.
As an online based company the Support Ticket portal is direct communication with our team.
These are treated as a matter of urgency and a monitored routinely.
The team will reply through the support ticket as quickly as possible.
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you.
We shall not be liable for any other loss or damage whatever arising from such cancellation.
Your right of cancellation is in addition to your other statutory rights.
The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.
We stock different profiles/ designs of some products.
If you are trying to match any goods to a previous order or project, please email sales@edecks.co.uk with an image of your current product you wish to match to.
This contract is subject to the law of United Kingdom.
All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.